You become a member of Under One Roof by registering and completing an online application though this website.
We no longer accept paper applications. If you need help to complete your online application click here.
Anyone who is over 18 can apply to join Under One Roof as long as they meet the eligibility criteria that can be found St Helens Council’s Allocations Policy.
If you are aged 16/17 there are some exceptional circumstances when we may consider your application.
Further details can be found here.
There will still be four bands, A to D. We work out which band you are in based on the information you tell us about your circumstances and housing need.
We will check that the information you have given to us is correct and that you can provide evidence to support your situation and the housing banding you have been given.
You may need to provide information from support agencies or other professionals that you are involved with. We will let you know what information you need to provide and when.
We advertise our available homes on www.U-1-R.co.uk every week.
Every Thursday at 00.01am our available homes go live. You then have until 11.59pm the following Monday to bid online. You can bid for up three homes every week.
From time to time we will advertise properties available immediately on the ‘Anytime’ adverts page.
You can bid on any of these properties in addition to those listed in the main advert that week.
Your bid will still be considered in order of housing band and registration date.
Bidding is expressing your interest in a home that is advertised.
Here is a quick bidding checklist:
Remember, you can have up to three bids every week but cannot bid for the same home more than once.
Please note: You should only bid on properties you are genuinely interested in - you do not need to use all three bids.
When the closing date has passed we look at all the people who have bid for each property.
The successful person is usually the one who meets the property criteria, is in the highest housing band and who has been on the Under One Roof waiting list in that band for the longest amount of time.
The successful bidder is then contacted by email or phone so we can check their details, the banding awarded to them and to confirm relevant proofs.
We will require:
We can't confirm exactly how long a person may wait to be re-housed as this will depend on individual circumstances and a number of contributing factors, such as:
We advise applicants to look at the recent lettings table that is available on our website. The recent lettings table provides details of all the properties that have been let and the band of the successful bidder. This can help people when considering the areas in which to place their bids.
If you are able to consider properties in a wide range of areas then this may improve your chances of getting a home more quickly.
Once we have checked your application details we will send your information over to the relevant landlord, this is called a nomination.
The landlord will then contact you directly and carry out their own checks which may include an affordability check. If you meet their criteria you will be made an offer and invited to view the property before making a decision if you want to accept the property or not.
In most cases if, after you have seen the property, you decide it is not the home you want, you should let the landlord know as soon as possible. This will allow the next person on the list to be considered.
If you have a Band A priority, refusing a property may lead to a review of your priority status. There are some consequences to refusing a number of offers, details of which can be found in the Allocations Policy.
You must tell us about any changes in your circumstances straight away.
You can do this by logging into your online account and amending the details on your application form.
Your new details will then be re-assessed. If you fail to tell us about any changes it may affect your application and may result in future offers being withdrawn.
If you are over 55 and looking for accommodation for older people or with more support you can be considered for our specialist accommodation or Extra Care housing.
You can read St Helens Council’s full housing policy here.
The Under One Roof team can offer help and advice in completing the online application form, accessing adverts, placing bids and answering any other queries.
You can contact the team by using the message option on your application or if you are not yet registered you can use the Contact us page.
We hope that your experience with Under One Roof is positive, however if you think we haven't done something right we want you to tell us.
You can do this by using the Contact us page on this website.