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Updated 19 May 2020

Since the start of the coronavirus pandemic we’ve made the health and safety of our applicants, tenants, residents and staff our number one priority. 

For now, our services remain unchanged but we’re reviewing detailed guidance following the Government announcement of May 10th. If we start to reintroduce services or reopen our offices, we’ll let you know.

Rest assured, any decisions we make will still put your health, safety and wellbeing first. 

Torus public receptions

Our public receptions and Offices (Bank Park House and Helena Central) will be closed until further notice.  If you have an appointment booked in, we will contact you directly. 

Support Available.

If you need support to complete an application form please email us directly at infoSH@U-1-R.co.uk with your name and telephone number and a member of the team will be in touch to provide support.

If you need to provide us with supporting documents or proofs please email them to us at infoSH@U-1-R.co.uk.  Please check the size of the file you are sending as if it is too large we may not receive it.

Allocations

All allocations of properties have been suspended with the exception of emergency allocations. 

The Under One Roof service will operate as usual for now. You can still apply online and access your account details as normal.  We will still be advertising properties in St Helens for the time being but there may be a reduced number available.

Works on Empty Homes (Voids)  - Torus

In line with the latest Government advice, Torus working with contract partners, HMS have resumed vital works on their  empty properties (voids) to ensure that vacant homes are made available to families in need.

HMS are working with Torus and the Local Authority to prioritise empty homes for new customers. These homes may be for key workers or required in order to provide much needed accommodation for vulnerable customers. 

Our customers remain our top priority and we are always committed to ensuring safety and we will:

• Complete work as quickly as possible
• Comply with the latest government advice on Coronavirus whilst working inside the property
• Carry out the works in line with ‘Safe Systems of Work’ with staff wearing the required PPE in line with the Government’s Health & Safety Executive.
• Ensure that social distancing is adhered to when entering and leaving the property.

We will be in touch with the neighbouring properties where works are being completed, providing details of the site manager who can be contacted with any concerns or questions.

Keep updated

This is a fast-changing situation and we will be updating the website on a regular basis, please keep checking for updates.

Please be reassured that the safety of our applicants,  tenants, residents, staff and contractors remains our top priority.